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Technical FAQs
Q:
I upgraded to Windows® XP from Windows® 98 but I cannot run Ulead software anymore. Why?
A:

You need to login to Windows® XP as the Power-User or Administrator in order to run Ulead software.

Q:
What compression settings should I use on my camera?
A:

Many digital cameras offer a number of size and quality modes when taking pictures. All of these settings affect the file sizes produced by the camera. Small images require much less hard disk space and processing time than large ones. Be aware of how much disk space you have on your system when you take your pictures. If your available disk space is limited, you may only be able to copy a few photographs from your camera to the computer. If you plan to use your pictures on the Web, smaller pictures may be better. Typical digital camera pictures are over 1000 pixels wide and 500K bytes in size. Pictures used on the Web are usually much smaller (say 500 pixels wide and less than 100K).

You can use camera settings to take smaller pictures or use Ulead Photo Explorer 7.0 Pro to perform the conversions. Some cameras allow you to adjust the photo compression before you take the pictures. By increasing the compression, you will get smaller file sizes. This allows you to collect more images in your camera, (like getting a longer roll of film) and copy more to your computer. If you only have a small memory card you can use a lower resolution setting to be able to take more pictures. However, images with higher compression will not be so sharp or as accurate as images with lower compression. Some cameras offer special very high quality modes for special applications. Use these with care since the files are large and often the image quality is not much better.

Q:
How do I set up the Digital Camera Wizard to read from my card reader?
A:

When you install a card reader into your computer it will look as if you have an extra disc drive. You have to find out the drive letter that was assigned by your computer. When you click on the My Computer icon on the desktop you should see an extra drive. It will be given a letter (for example "E:") and will usually be called something like "Removable Disc".

Unfortunately some drives such Zip drive also look the same, so you may need to experiment a bit to work out which one it is. If you insert the memory card in the card reader, you should be able to see some folders; there is usually one called "DCIM" on cards from cameras. When you have worked out the drive letter, go to the Digital Camera Wizard and select the Configure button. Set the Location to the drive letter of your card reader. The Digital Camera Wizard is now set to use this card reader.

Q:
Why can I not select my model of camera in the Digital Camera Wizard, it seems to be stuck on "Generic"?
A:

Only some special versions of Photo Explorer can select specific cameras. Since most digital camera memory cards conform to a standard there is no need to select your particular model.

Q:
Does my camera have to be on to transfer pictures?
A:

If you are transferring from a camera to PC using a USB or RS232 cable your camera will need to be turned on. It will usually need to be set to a special computer transfer mode. Check the instructions that came with your camera to find out how to do this.

Q:
How will I know if all the pictures transferred correctly?
A:
First run the software to transfer your images to your computer. If no error messages are displayed then use Ulead Photo Explorer 7.0 Pro to visually check that all the images are there. You will need to look for the folder where the images were transferred to. If you use Photo Explorer's Digital Camera Wizard you will be taken right there.
   
Q:
How can I find out the shutter speed and aperture of the camera used when a photo was taken?
A:
If you select a digital camera file in Photo Explorer and use the File->Properties function you will see various information about the file. Digital camera files that have been directly transferred to the PC (without using TWAIN) will have an additional tab group called "Camera Information (Exif)". Here you can see information about the picture taking conditions such as the date the picture was taken, the shutter speed and aperture and various other information from the camera.

This information is contained in the JPG file and will be retained even if the photos are copied to CD or to other computers. But be careful, this information is often lost when pictures are re-saved from image editors and other software.

   
 
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