1. Launch Windows Explorer and go to Tools > Folder Options and on the View tab check "show hidden files and folders".
2. Delete the contents of your Temp folder under C:\Windows\Temp. Remove all files in C:\Documents and Settings\[UserName]\Local Settings\Temp folder.
3. Go to C:\Program Files\Ulead Systems and delete the Photo Express folder.
4. Go to C:\Program Files\InstallShield Installation Information and delete the following folders if they are present: {760B 29F 2-8663-419B-A025 -5A 55066E130B}
5. Click Start > Run and then type "regedit", click OK.
6. Delete the following:
   
   - Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\, please delete this entry:{760B 29F 2-8663-419B-A025 -5A 55066E130B} which corresponds to Ulead Photo Express. (if you cannot find the exact entry, click on each identity till you find one that corresponds to Ulead PhotoExpress).
   - Under HKEY_CURRENT_USER\Software\Ulead Systems\, please delete Ulead Photo Express folder
   - Under HKEY_LOCAL_MACHINE\Software\Ulead Systems\, please delete Ulead Photo Express folder
   
   
7. Close regedit and then restart your computer.
8. Reinstall Photo Express 6.0. Please restart your PC after installation.
   
   Note: Before installing, please temporarily close other running programs or applications including anti-virus, system monitoring utilities, screensaver, other memory resident programs to avoid unnecessary conflict and restrictions within your system.
   
   

1. Right click on the Photo Express icon and click on Properties.
2. On the Compatibility tab, put a check mark on the "Run this program in compatibility mode for:" box.
3. Choose 'Windows 98/Windows ME' from the drop down list. Then click "OK".
4. Try running Photo Express

Hardware: Be sure the camera is connected with the machine properly. If your camera is connected via USB, you should check whether it is installed properly on your computer by going to Control Panel->System-> click "Device Manager" Tab, here you can check if your USB hardware is connect properly. If it shows up with an exclamation mark, you should check the connection and contact hardware manufacture for this.

Device driver: Be sure that the camera driver is installed and configured properly. Download the latest drivers for your device.

Device Power: Be sure that the camera power is on when you start up the computer. Specify the input device from "Select data source" drop-down list, and then click "acquire" to obtain an image. If the problem persists, contact technical support and indicate what device you are trying to use and other related information.