• I'm having problems downloading files from the Ulead Web site. What can I do?
• My Ulead product was purchased online and I had trouble downloading it. What can I do?
• My Ulead product was an ESD (Downloadable) version and I had trouble downloading files using the Smart Download feature.
• My Internet transmission quality is very average and the file size of Ulead products is too large for me to download. How can I download the file?

For trial versions, beta versions, updates or upgrade patches, Ulead usually provides more than one download site. Therefore, if the download failed on your first attempt, please try again by clicking another site.

If you have tried all the sites listed but are still having problems, please check your Internet connection to make sure your connection is working properly. If you are sure your Internet connection is fine, it could be a problem with our server. Sometimes this occurs when the Internet is at its busiest, but the situation will only be temporary. Please try downloading again after a couple of hours.

If you are still experiencing problems downloading, report a downloading problem. We'll fix the problem ASAP.

Usually you will receive an e-mail confirming your purchase and telling you how to download the product. Contact information will also be included. Please use that contact information for any assistance.

You can use both Internet Explorer and Netscape Navigator to download files using Smart Download technology. You do NOT need to use Internet Explorer as your default browser to enable Smart Download. However, Internet Explorer must be able to connect to the Internet.

If your Internet Explorer can't connect to the Internet, change your settings in IE using Tools > Internet Options > Connections. If you don't know how to set up the configuration on the Connections tab, please use the Online help or the Internet Explorer Wizard. This will enable Smart Download to work correctly.