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Activation FAQs
Q:
What is an Activation Code?
A:

An Activation Code is the encrypted decoding key (code/ string of characters) purchased by the Licensee from us to enable authorized use of the software.

The Activation Code will enable you to install the program. Every Activation Code acts like a unique password. It allows you to freely install the program limit times.

Q:
Is Internet Connection required to activate the program?
A:

Yes, the Activation Code will only be activated via the Internet. So, an Internet connection is a requirement.

Q:
What should I do if my Activation Code is stolen or lost?
A:

Contact our customer service team immediately to report a lost or stolen Activation Code.

Q:
Can I use the serial number to activate the product?
A:

No. The serial number is used to register your product. You can only activate your product with the Activation Code.

Q:
Why doesn't my activation code work?
A:

To be able to use the activation code for your product, you need to turn off your firewall and anti-virus software when connected to the Internet. When you are behind a firewall or your anti-virus software has its real-time protection scheme on, you won't be able to use the activation code.

I. Windows XP SP2 (Service Pack 2) Firewall

To turn off the Firewall in Windows XP SP2

1. Click Start > Control Panel > Windows Firewall

2. In the Windows Firewall dialog box, select Off (not recommended)

After you have successfully activated your software, you can reset your Windows Firewall settings.

II. Anti-virus software

For your anti-virus software, please consult your anti-virus software's manual on how to disable the real-time protection feature. You need to disable this feature first before you can use the activation code.

After you have successfully activated your software, you can reset your Anti-virus software.

Q:
How to activate Codec for Ulead Products?
A:

You may activate, register or purchase Ulead codecs during or after the trial period. With an easy online activation process, you can quickly enjoy unlimited service of Ulead's Codec features.

Activation
Please click the "Activate" button to allow authorized use the codecs.

Purchase & Activate
There are certain codecs which are not activated in Ulead's products because there are additional patent royalty fees associated with them. You can however, activate these codecs by purchasing them on the Ulead Web site. Upon purchase, the Web site will provide an Activation Code via email. You can activate the codec at any time with the Activation Code.