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Technical FAQs
When I try to access the thumbnails features in compositions or objects, why I get the warning message creating class not registered failed and cannot use the component?
I upgraded to Windows® XP from Windows® 98 but I cannot run Ulead software anymore. Why?
I upgraded my Ulead COOL 3D 2.5 to version 3.0. After I installed 3.0 I started to reinstall PLUG-IN MADNESS II but I received the following error message: The installer cannot find Ulead COOL 3D 2.0 or Ulead COOL 3D 2.5 in your system. Please install the main program first and try installing the plug-in again. What should I do?
When I try to access Online Help or use any of the help functions in my download version of Ulead COOL 3D 3.0 I receive the following error message: "Cannot find the C:\Program Files\Ulead Systems\Ulead COOL 3D 3\U3DEDIT3.HLP file. Do you want to try to find this file yourself?" What does this mean?
When I upgrade to Ulead COOL 3D 3.0, it asks me to first uninstall my previous version of Ulead COOL 3D. Should I continue? How will the installer allow me to upgrade?
I purchased the Ulead COOL 3D version 3.0 upgrade, and I already own Ulead WebRazor Pro which includes Ulead COOL 3D. When installing the Ulead COOL 3D 3.0 upgrade I received a message saying that Ulead COOL 3D was found on my system and that I should uninstall it first. What should I do?
Every time I open Ulead COOL 3D it starts up my dialup Internet connection. Why is this?
Can I install Ulead COOL 3D 3.0 in a custom program group folder, or do I have to use the default program folder?
What is the difference between the boxed version and the download version?
What drivers do I need to run Ulead COOL 3D 3.0?
How do I get my free downloads every month?
Can I download and install the FREE Downloads from the Resources page on the Ulead COOL 3D web site? How do I do this?
From what products can I upgrade to Ulead COOL 3D 3.0?
Does Ulead COOL 3D 3.0 support Windows NT4?
Does Ulead COOL 3D 3.0 support Windows 95?
I own the download version. Why do the presets in this version come up so slowly?
How do I use presets from Ulead COOL 3D 2.5 in version 3.0?
What does it mean to Use Cache View (in the Image menu)?
When I click "OK" to exit the Path Editor I receive the following message: "To render the object may consume a lot of time because of containing too many paths, too many complicate or too many nodes, do you want to continue?" What does this mean?
Why do I sometimes see a dialog box when I start the program?
What happened to the EasyPalette?
What is the difference between Object Quality (in the Image menu) and Bevel Precision (in the Bevel Attribute Toolbar)?
What are *.X files? What programs can I use to create DirectX files?
What is the difference between importing my DirectX files as a C3D file and a D3D file?
Why is the Geometric Toolbar grayed out when I open it?
